Employment

Employment Type: Full-time

Career Opportunity: Service Advisor

Reports to: Shop Owner and Parts Manager

We are currently looking for an experienced Service Advisor to join our busy team to maintain, organize and assist our Parts Manager.

The Purpose Objective of this position:

TThe Service Advisor role is a prime to the success of our business. The fundamental job of this position is selling customers the recommended services and repairs made by the mechanics based on the customer’s needs, goals, and desires. This role also assists in the administrative and customer service aspects of the business

Who Are We:

Europro Autohaus is an independent German and Volvo only repair facility along with ValleyPro Autohouse which is a Domestic and Asian Repair Center. We are committed to bringing the highest quality work and customer service at a fair and honest price. Our goal is to set ourselves apart from the competition by developing a personalized relationship with each of our clients.

Who are you:

You are an organized, energetic, positive and enjoy being part of a team and has a passion for delivering exceptional customer service! You understand that "price is what people pay and value is what they get.

Job Responsibilities and Duties:

Primary:

• Sales: Sell repairs and service to customers based on their need’s goals and desires, using company guidelines and best practices.

Secondary:

• Customer Service: Assist customers by answering questions and inquiries over the phone, via email, and in person.
• Administrative: Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts under the direction of the Part Manager and Operations Manager when they need an assistant with this task.
• Other tasks: Fill in on tasks as needed to maintain the flow of the shop. Examples could be: checking out customers, picking up a part, or any other task that can be safely completed which is needed.

In addition, the successful candidate will also have the following:

Overall:

• Over-seeing operations at ValleyPro Autohouse
• Statistical analysis of operations
• Full customer service
• Liaison between Mechanics, Operations Manager, Front end Staff and Owner
• Maintaining the computer database
• Estimating
• Sales
• Assist Purchasing department when needed

In addition, the successful candidate will also have the following:

Skills

• Able to communicate in an effective and positive manner
• Able to use time effectively so priority issues receive appropriate focus and effort
• Excellent time management
• Excellent written communication skills
• Able to multi-task
• Able to listen and communicate effectively with customers and vendors
• Develop close relationships with all existing and new customers and vendors
• Able to handle difficult situations in a professional manner
• Enjoy working in a team environment
• Able to set goals and complete on time

Experience

• 1-year previous Automotive knowledge required
• Computer knowledge and proficiency
• 3 years Customer Sales and Service Experience
• Positive demeanor and the ability to relate well with other employees and customers
• Attitude
• Positive, assertive and open minded
• Goal oriented
• High moral and ethical standards
• Empathetic and understanding
• Desire to improve company
• Self-motivated/self-starter
• Takes ownership for activities and results
• Enjoy working as part of a Team player
• Adaptable

Results

• Worked successfully under pressure and within chaotic moments and seasons
• Establish and achieve goals through ambition and execution skills
• Meet and exceed goals
• Continually finding and generating business from new customers
• Accurate billing with proposals
• Estimates done quickly
• Can convey value versus price

Cognitive Skills

• Problem solving
• Fast and willing learner
• Professional in appearance and approach
• Able to come up with new ideas
• Adapt quickly to change
• Trainable
• Computer Skills (Word, Excel)

Habits

• Detailed oriented, punctual and organized
• Hard worker with strong work ethic
• Consistently monitors and follows up to ensure team delivers on obligations
• Professional Appearance
• Likes to be prompt and on time
• Excellent time management habits
• Daily debriefing to plan for the day
• Even tempered and patient

Education:

• Minimum high school education required
• Valid drivers license

Compensation:

• Competitive salary, and room for wage advancement
• Benefits include bonus pay structure
• Extended medical and dental
• 3 weeks of holiday pay after a year of employment
• 5 days of pay sick days.
• RRSP matching

Next Steps:

We encourage prospective candidates to check us out at www.europroautohaus.com and www.valleyproauto.com

If interested in this position please submit your resume by replying to this ad or email your resume to: [email protected] Reference Service Advisor in the subject line.

Employment Type: Full-time

Career Opportunity: Parts Specialist

Reports to: Shop Owner and Parts Manager

We are currently looking for an experienced Parts Specialist to join our busy team to maintain, organize and assist our Parts Manager.

The Purpose Objective of this position:

The Parts Specialist has three primary purposes. First and most important is to assist our Parts Manager. Second, this role helps the shop reach its gross profit goals by ordering parts at the best possible prices by negotiating with vendors to secure the best price. The third purpose of this role is to ensure clients get great service by being the “backbone” of the repair shop office.

Who Are We:

Europro Autohaus is an independent German and Volvo only repair facility along with ValleyPro Autohouse which is a Domestic and Asian Repair Center. We are committed to bringing the highest quality work and customer service at a fair and honest price. Our goal is to set ourselves apart from the competition by developing a personalized relationship with each of our clients.

Who are you:

You are an organized, energetic, positive and enjoy being part of a team and has a passion for delivering exceptional customer service! You understand that "price is what people pay and value is what they get.

Job Responsibilities and Duties:

Primary:

• Ordering Parts: Partnering with Vendors to secure high-quality parts for repairs at the best possible prices. This includes negotiation with vendors and shopping multiple vendors for the best price. This position will build good working relationships with parts vendor reps.
• Office Support: Perform a variety of customer service and administrative duties as needed by the shop. This may include such things as answering phones, running various errands, updating the workflow-board, checking-in/out customers, cleaning the office, assisting customers at the counter, performing callbacks to previous clients, helping with customer loaner cars and other tasks as directed by business need.

Secondary:

• Preparing Paperwork: Create quotes, invoices, and other documents for customers or vendors using Shop Management Software.
• Sales: When needed, assisting in selling repairs and services to customers under the guidance of a Service Adviser or Operations Manager.

In addition, the successful candidate will also have the following:

Qualifications:

• Customer Service or Administration Experience: Must have at least 1 year in any customer service or administration related position.
• Organizational Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Computer Knowledge & Ability: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.
• Communication Skills: Must be able to communicate in English fluently, in both verbal and in written form.
• Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.
• Physical Demands: Must be able to lift more than 15lbs without assistance, must be able to get into and out of various vehicles without assistance. Must be able to drive a motor vehicle with passengers.

Skills

• Able to communicate in an effective and positive manner
• Able to use time effectively so priority issues receive appropriate focus and effort
• Excellent time management
• Excellent written communication skills
• Able to multi-task
• Able to listen and communicate effectively with customers and vendors
• Develop close relationships with all existing and new customers and vendors
• Able to handle difficult situations in a professional manner
• Enjoy working in a team environment
• Able to set goals and complete on time

Attitude

• Positive, assertive and open minded
• Goal oriented
• High moral and ethical standards
• Empathetic and understanding
• Desire to improve company
• Self-motivated/self-starter
• Takes ownership for activities and results
• Enjoy working as part of a Team player
• Adaptable

Results

• Worked successfully under pressure and within chaotic moments and seasons
• Establish and achieve goals through ambition and execution skills
• Meet and exceed goals
• Continually finding and generating business from new customers
• Accurate billing with proposals
• Estimates done quickly
• Can convey value versus price

Cognitive Skills

• Problem solving
• Fast and willing learner
• Professional in appearance and approach
• Able to come up with new ideas
• Adapt quickly to change
• Trainable
• Computer Skills (Word, Excel)

Habits

• Detailed oriented, punctual and organized
• Hard worker with strong work ethic
• Consistently monitors and follows up to ensure team delivers on obligations
• Professional Appearance
• Likes to be prompt and on time
• Excellent time management habits
• Daily debriefing to plan for the day
• Even tempered and patient

Education:

• Minimum high school education required
• Valid drivers license

Compensation:

• Competitive salary, and room for wage advancement
• Benefits include bonus pay structure
• Extended medical and dental
• 3 weeks of holiday pay after a year of employment
• 5 days of pay sick days.
• RRSP matching

Next Steps:

We encourage prospective candidates to check us out at www.europroautohaus.com and www.valleyproauto.com

If interested in this position please submit your resume by replying to this ad or email your resume to: [email protected] Reference Parts Specialist in the subject line.

Parts Specialist (Kelowna) Europro Autohaus and ValleyPro Autohouse

Employment Type: Full-time

Career Opportunity: Operations Manager

Reports to: Shop Owner

Brief Description:

The position of Operation Manager consists of planning, directing, or coordinating the operations of companies or public and private sector organizations.

The Purpose Objective of this position:

TOur expanding company is seeking to hire an experienced Operations Manager to join our leadership team to maintain, manage and oversee the general operations of our company. The fundamental job of this position will be planning a long-term success, work with various teams and departments on improvements and solutions, and analyze key performance indicators (KPI’s). You will be in charge of providing inspired leadership for the operation of our organization, which involves making important strategic decisions, as well as the development and implementation of operational policies and procedures. You will also be assisting our Human Resources department with recruiting, when necessary, and help promote our company culture that encourages morale and performance.

Who Are We:

Europro Autohaus is an independent German and Volvo only repair facility along with ValleyPro Autohouse which is a Domestic and Asian Repair Center. We are committed to bringing the highest quality work and customer service at a fair and honest price. Our goal is to set ourselves apart from the competition by developing a personalized relationship with each of our clients.

Who are you:

You are an organized, energetic, positive and enjoy being part of a team and has a passion for delivering exceptional customer service! You understand thatprice is what people pay and value is what they get.

Primary Duties and Responsibilities:

• Over-seeing operations at both locations.
• Statistical analysis of operations. (KPI’s)
• Full customer service.
• Liaison between mechanics, front end staff, departments needs and ownership.
• Maintaining the computer database.
• Manage Employees: Be the leader of the shop’s team and assist them to meet objectives, goals and sales targets set forth by the owner’s vision. Enforce and maintain the company’s values, mission, culture, policies, and systems. Provide coaching to employees who aren’t meeting standards or expectations.
Sales: Sell repairs and services to clients using company’s guidelines and best practices.
• Mange Costs: Ensure that costs are kept under control by team in all areas of the shop and find ways to reduce cost while maintaining the customer service and quality standards of the company.
• Manage Shop Work-Flow: While maintaining quality standards, maintain a balanced and effective workflow internal best practices. Assist foreman in managing mechanic workloads by monitoring and dispatching work in order to achieve the best possible results.
• Help promote a company culture that encourages top performance and high morales.
• Work with the shop owner to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Support worker communication with the management team.
• Build alliances and partnerships with other organizations.
• Assist the parts department with Purchasing when need it.
• Assist the parts department and service advisors with estimating work order when need it.

In addition, the successful candidate will also have the following:

Skills

• Able to communicate in an effective and positive manner
• Able to use time effectively so priority issues receive appropriate focus and effort
• Excellent time management
• Excellent written communication skills
• Able to multi-task
• Able to listen and communicate effectively with customers and vendors
• Develop close relationships with all existing and new customers and vendors
• Able to handle difficult situations in a professional manner
• Enjoy working in a team environment
• Able to set goals and complete on time

Attitude

• Positive, assertive and open minded
• Goal oriented
• High moral and ethical standards
• Empathetic and understanding
• Desire to improve company
• Self-motivated/self-starter
• Takes ownership for activities and results
• Enjoy working as part of a Team player
• Adaptable to change

Results

• Worked successfully under pressure and within chaotic moments and seasons
• Establish and achieve goals through ambition and execution skills
• Meet and exceed goals
• Continually finding and generating business from new customers
• Accurate billing with proposals
• Estimates done quickly
• Can convey value versus price

Cognitive Skills

• Problem solving
• Fast and willing learner
• Professional in appearance and approach
• Able to come up with new ideas
• Adapt quickly to change
• Trainable
• Computer Skills (Word, Excel)

Habits

• Detailed oriented, punctual and organized
• Hard worker with strong work ethic
• Consistently monitors and follows up to ensure team delivers on obligations
• Professional Appearance
• Likes to be prompt and on time
• Excellent time management habits
• Daily debriefing to plan for the day
• Even tempered and patient

Education:

• Minimum high school education required
• Valid drivers license

Qualifications and Requirements:

• Minimum high school education required.
• Bachelor’s degree in operations management or related field.
• At least 1-year previous Automotive knowledge required.
• Valid driver's license.
• Experience in management, operations, and leadership.
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
• Excellent communication skills, ability to give full attention to what other people are saying, to use logic and reason to identify the strengths and weaknesses of alternative solutions, and to monitor/assess the performance of other individuals.
• Ability to build consensus and relationships among owners, HR department, shop Foreman, service advisors, and employees.

Working Conditions:

• 7:15 AM to 5:15 PM Monday to Friday, or after reports are prepared.
• Confirm all doors and gate are locked.
• Walk through the shop, make sure to leave no “man behind.”

Compensation:

• Competitive salary, and room for wage advancement
• Benefits include bonus pay structure
• Extended medical and dental
• 3 weeks of holiday pay after a year of employment
• 5 days of pay sick days.
• RRSP matching

Next Steps:

We encourage prospective candidates to check us out at www.europroautohaus.com and www.valleyproauto.com

If interested in this position please submit your resume by replying to this ad or email your resume to: [email protected] Reference Operations Manager in the subject line.

Employment Type: Full-time

Career Opportunity: Automotive Mechanic

Reports to: Shop Foreman ad Shop Owner

The Purpose Objective of this position:

The Mechanic role is a very important role at the company as it completes the repairs and services that the sales team sells. In addition to actually producing the work sold on customer vehicles, this role also performs the vital task of inspecting vehicles to find repairs and services that are needed on a customer's vehicles which the sales team will sell to customers. 

Brief Description:

We are currently looking for a Shop Foreman or an Automotive Technician Journeyman to join our busy team to help diagnose, maintain and repair our customer's vehicles.

Who Are We:

Europro Autohaus is an independent German and Volvo only repair facility along with ValleyPro Autohouse which is a Domestic and Asian Repair Center. We are committed to bringing the highest quality work and customer service at a fair and honest price. Our goal is to set ourselves apart from the competition by developing a personalized relationship with each of our clients.

Who are you:

You are an organized, energetic, positive and enjoy being part of a team and has a passion for delivering exceptional customer service! You understand thatprice is what people pay and value is what they get.

Primary Duties and Responsibilities:

• Diagnostic mechanical and electrical work using specialty tools including scan tools, oscilloscopes, wiring diagrams, borescopes and chassis ears.
• Knowledge of diagnostic flow charts.
• Ability to maintain a high level of communication with the Service Advisor and customers. Solve people’s car problems.
• Apply diagnostic data found in one of our online manuals Alldata, ProDemand, and Identifix
• Protractor Shop Management and Autoserve1 (digital inspections) experience is an asset.
• Experience Punching in and out of RO’s via timeclock or online.
• Writing complaint, cause, correction-based RO reporting
• Preparing a repair parts list for the service advisor

In addition, the successful candidate will also have the following:

Skills

• Able to communicate in an effective and positive manner
• Able to use time effectively so priority issues receive appropriate focus and effort
• Excellent time management
• Excellent written communication skills
• Able to multi-task
• Able to listen and communicate effectively with customers and vendors
• Develop close relationships with all existing and new customers and vendors
• Able to handle difficult situations in a professional manner
• Enjoy working in a team environment
• Able to set goals and complete on time

Attitude

• Positive, assertive and open minded
• Goal oriented
• High moral and ethical standards
• Empathetic and understanding
• Desire to improve company
• Self-motivated/self-starter
• Takes ownership for activities and results
• Enjoy working as part of a Team player
• Adaptable to change

Experience

• 5-year previous Automotive knowledge required
• Computer knowledge and proficiency
• 3 years Customer Sales and Service Experience
• Positive demeanor and the ability to relate well with other employees and customers

Attitude

• Positive, assertive and open minded
• Goal oriented
• High moral and ethical standards
• Empathetic and understanding
• The desire to improve the company
• Self-motivated/self-starter
• Takes ownership of activities and results
• Enjoy working as part of a Team player
• Adaptable

Results

• Worked successfully under pressure and within chaotic moments and seasons
• Establish and achieve goals through ambition and execution skills
• Meet and exceed an average of 40 billed hours per week
• Continually finding and generating business from new customers

Cognitive Skills

• Problem-solving
• Fast and willing learner
• Professional in appearance and approach
• Able to come up with new ideas
• Adapt quickly to change
• Trainable
• Computer Skills

Habits

• Detailed oriented, punctual and organized
• Hard worker with strong work ethic
• Consistently monitors and follows up to ensure team delivers on obligations
• Professional Appearance
• Likes to be prompt and on time
• Excellent time management habits
• Daily debriefing to plan for the day
• Even tempered and patient

Education:

• Minimum high school education required
• Valid drivers license
• Red seal or equivalent certification with 5 years of experience

Front of the Line:

• Current shop foreman or lead tech will move to the Front of the Line.

Compensation:

• $30+(flat-rate) based on experience or hourly plus bonus offered.
• Competitive salary, and room for wage advancement. Our Benefits include bonus pay structures, extended medical and dental benefits, RRSP matching, 3 weeks of holiday pay after one year of employment, and 5 days pay sick days a year..

Next Steps:

We encourage prospective candidates to check us out at www.europroautohaus.com and www.valleyproauto.com

If interested in this position please submit your resume by replying to this ad or email your resume to: [email protected] Reference Automotive Mechanic in the subject line.