Do you love working with people?
Do you appreciate receiving and providing memorable experiences?
Would you be excited to join a family-style work environment and make a difference every single day?
If so, you may be a great addition to the ValleyPro Autohouse & Europro Autohaus team.
About Us…
We are a clean and friendly, family-owned and operated full-service automotive repair facility in Kelowna. As we continue to grow and expand, we are adding a new member to our team.
We are openly recruiting a candidate with the qualities above to step into the Service Advisor position.
If you see yourself as a potential fit, we invite you to come to check out our new 10-bay shop, which we are proud to say is the largest independent repair shop in the Okanagan Valley. Stop by to tour our facility or show off your organizational tendencies and arrange a time and day for your tour.
We are open, Monday through Friday, during normal working hours and are never open on weekends and long weekends. Our team values our personal lives and always ensures that a work/life balance is maintained.
In order to keep our team happy and well-rested, we offer 3 weeks of vacation time after only one year of employment.
Our Values and Culture.
We value relationships. We value people. We value the family that is our team.
We like to think of our culture like an ice cream sundae (stay with us here…).
We are all unique flavours that combine to create an enjoyable experience for every client and employee that walks through our doors. We celebrate diversity. We encourage personality and authenticity.
We won’t ask you to become just another piece of our puzzle. We want you to bring your own flavour to add to the sundae! Our goal is to set ourselves apart from the competition by developing a deep, personalized relationship with each other and our clients.
Our Unique Compensation:
Our Benefits include bonus pay structures, extended medical and dental benefits, 2 weeks of holiday pay and 5 days pay sick days a year.
We celebrate our employee's growth and reward you for your progress. We also want our team members to always feel like they are supported in their work and personal growth journeys. This is why we meet with you every 3 months to listen to your feedback, review your goals, and access your performance.
We also celebrate birthdays like no other shop.
Do you want to know how? When you are here for your tour or interview ask for “Rob” and then ask him how we recently celebrate his 60th.
We all love learning and growing which is why providing ongoing education for you and the rest of the team is so important to us. We make sure you will stand above industry standards with the ongoing training we supply for most positions.
Some of this training includes trips to the USA where we allow team members time and space for a little play (as long as you promise to keep it low-key).
Excited and Ready to Apply?
The future team member we are searching for is cheerful, friendly, and self-motivated. We all help each other succeed and grow here - but we do push ourselves to be personally responsible for the individual excellence we each put forward.
Are you the person we are looking for? We would love to welcome you into our close-knit, growing family.
So, what are you waiting for?
To explore this and other positions that may be available, visit us at Europro Autohaus or our sister company ValleyPro Autohouse to see what positions are available.
Position: Automotive Technician (Kelowna)
Compensation: Based on experience, $30+(flat-rate) based on experience or hourly plus bonus offered
Employment Type: full-time
Career Opportunity – Automotive Journeyman Technician or Shop Foreman Okanagan
We are currently looking for a Shop Foreman or an Automotive Technician Journeyman to join our busy team to help diagnose, maintain and repair our customer's vehicles.
Who Are We:
ValleyPro Autohouse (owned and operated by Europro Autohaus Ltd) is a Domestic and Asian Specializing Repair Center. We are a family owned and operated businesses since 2007 committed to bringing the highest quality workmanship and customer service at a fair and honest price. Our goal is to set ourselves apart from the competition by developing a personalized relationship with each of our clients.
Who are you:
You are an organized, energetic, positive and enjoy being part of a team and has a passion for delivering exceptional customer service! You understand that "price is what people pay and value is what they get".
Primary Duties and Responsibilities:
- Diagnostic mechanical and electrical work using specialty tools including scan tools, oscilloscopes, wiring diagrams, borescopes and chassis ears.
- Knowledge of diagnostic flow charts.
- Ability to maintain a high level of communication with the Service Advisor and customers.
- Solve people’s car problems.
- Apply diagnostic data found in one of our online manuals Alldata, ProDemand, and Identifix.
- Protractor Shop Management and Autoserve1 (digital inspections) experience is an asset.
- Experience Punching in and out of RO’s via timeclock or online.
- Writing complaint, cause, correction-based RO reporting.
- Preparing a repair parts list for the service advisor.
In addition, the successful candidate will also have the following:
Skills
- Able to communicate in an effective and positive manner
- Able to use time effectively so priority issues receive appropriate focus and effort
- Excellent time management
- Excellent written communication skills
- Able to multi-task
- Able to listen and communicate effectively with service advisors and other technicians
- Able to handle difficult situations in a professional manner
- Enjoy working in a team environment
- Able to set goals and complete on time
Experience
- 5-year previous Automotive knowledge required
- Computer knowledge and proficiency
- 3 years Customer Sales and Service Experience
- Positive demeanor and the ability to relate well with other employees and customers
Attitude
- Positive, assertive and open minded
- Goal oriented
- High moral and ethical standards
- Empathetic and understanding
- The desire to improve the company
- Self-motivated/self-starter
- Takes ownership of activities and results
- Enjoy working as part of a Team player
- Adaptable
Results
- Worked successfully under pressure and within chaotic moments and seasons
- Establish and achieve goals through ambition and execution skills
- Meet and exceed an average of 40 billed hours per week
- Continually finding and generating business from new customers
- Cognitive Skills
- Problem-solving
- Fast and willing learner
- Professional in appearance and approach
- Able to come up with new ideas
- Adapt quickly to change
- Trainable
- Computer Skills
Habits
- Detailed oriented, punctual and organized
- Hard worker with strong work ethic
- Consistently monitors and follows up to ensure team delivers on obligations
- Professional Appearance
- Likes to be prompt and on time
- Excellent time management habits
- Daily debriefing to plan for the day
- Addresses issues quickly and effectively
- Even-tempered and patient
Education:
- Minimum high school education required
- Valid driver's license
- Red seal or equivalent certification with 5 years of experience
Front of the Line:
- Current shop foreman or lead tech will move to the Front of the Line.
Compensation:
- Benefits include bonus pay structure, extended medical and dental, 3 weeks holidays after 1 year of employment.
Next Steps:
- We encourage prospective candidates to check us out at www.valleyproauto.com
Service Advisor (Kelowna)
Employment Type: full-time
We are currently looking for an experienced Service Advisor to join our busy team to maintain, manage and organize our customer accounts.
The Purpose & Objective of this position:
The Service Advisor role is a prime to the success of our business. The fundamental job of this position is selling customers the recommended services and repairs made by the technicians based on the customer’s needs, goals, and desires. This role also assists in the administrative and customer service aspects of the business
Who Are We:
Europro Autohaus is an independent German and Volvo only repair facility along with ValleyPro Autohouse which is a Domestic and Asian Repair Center. We are committed to bringing the highest quality work and customer service at a fair and honest price. Our goal is to set ourselves apart from the competition by developing a personalized relationship with each of our clients.
Who are you:
You are an organized, energetic, positive and enjoy being part of a team and has a passion for delivering exceptional customer service! You understand that "price is what people pay and value is what they get".
Primary Duties and Responsibilities:
- Over-seeing operations at both locations
- Statistical analysis of operations
- Full customer service
- Liaison between technicians, front end staff and owner
- Organizing & scheduling technicians
- Maintaining the computer database
- Estimating
- Sales
- Purchasing
In addition, the successful candidate will also have the following:
Skills
- Able to communicate in an effective and positive manner
- Able to use time effectively so priority issues receive appropriate focus and effort
- Excellent time management
- Excellent written communication skills
- Able to multi-task
- Able to listen and communicate effectively with customers and vendors
- Develop close relationships with all existing and new customers and vendors
- Able to handle difficult situations in a professional manner
- Enjoy working in a team environment
- Able to set goals and complete on time
Experience
- 1-year previous Automotive knowledge required
- Computer knowledge and proficiency
- 3 years Customer Sales and Service Experience
- Positive demeanor and the ability to relate well with other employees and customers
Attitude
- Positive, assertive and open minded
- Goal oriented
- High moral and ethical standards
- Empathetic and understanding
- Desire to improve company
- Self-motivated/self-starter
- Takes ownership for activities and results
- Enjoy working as part of a Team player
- Adaptable
Results
- Worked successfully under pressure and within chaotic moments and seasons
- Establish and achieve goals through ambition and execution skills
- Meet and exceed goals
- Continually finding and generating business from new customers
- Accurate billing with proposals
- Estimates done quickly
- Can convey value versus price
Cognitive Skills
- Problem solving
- Fast and willing learner
- Professional in appearance and approach
- Able to come up with new ideas
- Adapt quickly to change
- Trainable
- Computer Skills (Word, Excel)
Habits
- Detailed oriented, punctual and organized
- Hard worker with strong work ethic
- Consistently monitors and follows up to ensure team delivers on obligations
- Professional Appearance
- Likes to be prompt and on time
- Excellent time management habits
- Daily debriefing to plan for the day
- Addresses issues quickly and effectively
- Even tempered and patient
Education:
- Minimum high school education required
- Valid driver's license
Front of the Line:
Candidates with automotive and sales experience will move to the Front of the Line.
Compensation:
Competitive salary, and room for wage advancement. Benefits include bonus pay structure, extended medical and dental, 3 weeks holidays after 1 year of employment.
Next Steps:
We encourage prospective candidates to check us out at www.europroautohaus.com and www.valleyproauto.com
If interested in this position please submit your resume by replying to this ad or email your resume to : [email protected]
Reference Service Advisor in the subject line.